Arlington, Massachusetts BP Gas Station/Garage Treated Me Badly Too
I didn’t expect to discover things this bad after my recent troubles at the local BP gas station/garage. However, when I went to write a negative review on Yelp (an online business review site) about a bad experience I had with my local BP station, I found another review that detailed an even worse experience than mine. It is literally horrifying to read. Details to follow…
First, my experience entailed my attempting to get my annual car inspection sticker, which is required on all vehicles in Massachusetts. Apparently these snakes in the grass at my local Arlington, Mass. BP station like to milk the certificate system. I took my car for the routine inspection. I had put less than 500 miles on it since last year’s inspection because I work from home. This time, they told me I needed to replace the flex pipe or it would not pass inspection. Everything else had passed. I was immediately suspicious.
The manager called the mechanic over and the mechanic quoted $600.00 to fix the problem after barely even looking at it. The mechanic seemed to be following cues from the manager (as though it were a routine scam with them). I then took my car to my regular local mechanic and he repaired the problem for just $267.00. Several days later, when I went back to the BP station to get my inspection sticker (which I had already paid for) they ignored me for 10 minutes when I first arrived. There was nobody else waiting. There were a couple of employees standing around doing nothing. They didn’t even acknowledge my presence until I said something, and then one guy called me over to the center island just to make a point of being rude and then sending me back to my car to wait.
The manager (who is generally flippant and puts on airs) asked me how much it cost to get the repairs done. When I told him, he just grumbled and muttered something derogatory under his breath.
I got my inspection sticker, but I concluded that this BP is one of those places where you can smell trouble a mile away. I recommend avoiding this place. They seem callous and greedy.
THEN, as I’m writing about my experience on Yelp, I discover another complaint about the same BP from just a few days ago. This one is really bad! It involves the mechanic allegedly attacking customers and holding their cars hostage for money. READ BELOW the other complaint. It sounds pretty horrifying:
Yelp entry for Mass. Ave. BP (7/14/2010) http://www.yelp.com/biz/mass-ave-bp-arlington
“…Twice, I attempted to help a female friend and colleague pick up her car from a local [BP] mechanic. He would not release it, and intended to continue to work on a stuck power window despite her repeated pleas to let her pay her bill and pick up the car. In total, he kept the car two extra days and then attempted to charge her close to an additional $200 for work she had told him not to perform.
The first time we attempted to pick it up, he became verbally and physically abusive to me. (I am fine, so please don’t worry about me.) The second time, a group of 7 of us went together and he physically attacked a woman in our group who was trying to test the window. Arlington police had to be called to the scene.
Additionally, another colleague stopped at the same station for gas several weeks ago and instructed the pump manager to put only $5 into the tank (all gas stations in Arlington are full serve). Instead, they filled the tank ($27–over his loud protests) and would not let him leave until he had called someone to bring the additional money.
For safety reasons I would never want my mother, sister, friends, etc. using this station and feel strongly enough about the situation to send my concerns on to you…”
This kind of behavior is absolutely unacceptable for any garage or gas station. I would think BP would want to take a closer look at to whom they give franchises. This bozo (the manager) at the local BP in Arlington, Massachusetts looks like he would fit one of those profiles they are always associating with airports, except he runs around wearing shorts (in an automobile mechanic environment?) What is that about? I think he likes to flirt with the female customers if he isn’t abusing them.
This guy is one of those, where the expression that immediately comes to mind is: “Who does he think he is?” His entire crew is like that. I will never do business at any BP ever again, period. I don’t care who owns the other ones. BP hired this maniac and they need to do something about it. Why would I trust the other ones?
Finally, in a touch of irony, there is another review on Yelp by someone posting as “Vanilla P.” The posting gives praise and is written as though it was scripted for BP public relations advertisement. Was it written to appear that way deliberately? Is it really a former customer or was someone put up to it by BP? One has to wonder given BP’s track record for Public Relations stunts.
It seems no matter where you turn, BP is busy trying to cover their tracks for a myriad of blunders and missteps.
Robert George Reoch
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